RETURNS POLICY

At Green Machine Bike Shop we want you to be completely satisfied with your purchase. We have systems in place to ensure your products are correctly assembled and checked prior to delivery by our fully trained staff. All our products including bikes are very carefully packaged to prevent damage in transit, so it is unlikely that you will have any problems.

However, on occasion things can go wrong and if your purchase isn’t suitable for whatever reason, you can find out below what can be done in our returns policy (see below) for mail order items based on statutory distance selling rules. Please note, not all the terms are not applicable to in store purchases.

RETURNS POLICY

What if my product has arrived damaged or faulty?

If your product is faulty or damaged on delivery you must inform us within 48 hours of the product being delivered.

If it is a minor issue that you feel can be solved easily, please contact us within 48 hours and we will be in touch as soon as possible to assist. Please note Green Machine Bike Shop will not pay out any compensation or cover any cost of repairs no matter how minor without prior agreement. If you product lands with any issues, you must contact us first in order to potentially be supported. We cannot be held responsible if you have taken your item to another store and they have performed substandard repairs.

What is covered?

Manufacturing faults.
Damage in transit.

What is not Covered?

Items that have been damaged in a crash.
Items that have not been installed properly (e.g. stripped pedal threads).
Items that have been damaged through unpacking the item in a careless fashion.
Items that have been modified by the customer
Compensation for time off the bike whilst repairs are taking place.

Please note that once the above procedure has been completed, Green Machine Bike Shop has discussed these issues with yourself to try and find a resolution, if non can be found to rectify the situation, you have 30 days (from the delivery date) to request the item to be rejected (either as faulty / damaged goods / goods sent in error). Once received within 5 working days the item will be assessed by our returns department to see whether they qualify for a replacement, refund or repair. The outcome within this process is at the discretion of Green Machine Bike Shop.

What if my non-bike product has been delivered and I have changed my mind?

Items must be returned within 14 days of purchase.

Items must:

Be returned in the package they arrived in.
Be returned undamaged and unused.
Be returned in a resealable condition.
Include your contact details inside the box

Posting fees will not be covered by Green Machine Bike Shop LTD.